FAQs

How long does shipping take?

Orders are typically processed within 1 to 2 business days. Standard delivery usually takes 5 to 10 business days, depending on your location.

Once your order has shipped, you’ll receive a confirmation email and a tracking link. Delivery times may vary during peak periods, holidays, or due to customs and local carrier delays.

How does the money back guarantee work?

Simply return your product and we’ll give you a refund for 30 days.

What is the Kizu Spine Adjust?

It’s a heated massager that combines soothing heat, vibration, and rhythmic air compression to relax tight muscles along your neck, shoulders, and back. Pick a mode and let it do the work.

Will this actually help with my neck and back tension?

It combines three actions: warming heat to relax muscles, vibration to loosen tight spots, and air compression that inflates and releases for a kneading-style squeeze. It’s designed for everyday tension relief, not to treat medical conditions.

How do I use the Kizu Spine Adjust?

Connect it to a UL/FCC-certified 5V USB adapter (not included), then press and hold Auto for a full vibration, compression, and heat cycle, or Manual to choose one. Short press to switch modes, and keep sessions under 30 minutes.

Is it safe for everyone, and how do I clean it?

It isn’t suitable for children under 10, pregnant or breastfeeding women, or anyone with high blood pressure, diabetes, a pacemaker, or skin allergies. It can’t be washed, so unplug it, let it cool, and wipe the surface with a dry cloth.

How soon will I notice a difference?

Many users report feeling more relaxed after the first session, though consistent use over 1–2 weeks tends to deliver the most noticeable improvement in how your muscles feel. Results depend on your individual tension levels and frequency of use.

Is the Kizu Spine Adjust well-made and durable?

Yes. It’s built for regular home use, with Auto and Manual modes and low-voltage 5V USB power for everyday comfort and peace of mind.